Call Center Analytics Dashboard

No. of Audio Files
2000
Average Talk Time (Seconds)
0.00
203.36
101.68
STD (s)
10.18

Interruptions Count

48.42%51.58%
  • Agent
  • Customer

Speaking Time (s)

48.69%51.31%
  • Customer
  • Agent

Resolution Status

58.82%23.53%17.65%
  • Solved
  • Going Towards Solved
  • Unsolved

First-Call Resolution Rate

76.45%23.55%
  • Yes
  • No

Classification By Talk time

52.95%47.05%
  • Below Average
  • Above Average